Privacy Policy

Last Updated Date: September 7, 2023

Introduction
INRIX, Inc. and its affiliates (collectively “INRIX”) strive to protect the privacy of your personal data when you use our services or products or correspond with us.  We recognize it is important for you to know what personal data is collected, what we do with your data, and how it is disclosed.  This Privacy Statement (“Privacy Statement” or “Statement”) is designed to provide you with a general overview of our personal data processing practices for our websites www.inrix.com, https://iq.inrix.com/, and our products and services that link to this Statement.  The specific personal data collected and processed may vary between our different products and services.  Please refer to the detailed information provided below on personal data collection practices for each of our products and services.

The personal data we collect depends on how you interact with us, the products you use, and the choices you make. We collect and process personal data about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

INRIX services or products are intended for and provided to businesses and other organizations, and not individual consumers or end-users.  In some cases, in providing those services, we process personal data of consumers or end-users at the direction of our enterprise customers. When we do, we do so as a service provider or a “data processor” to those organizations, but we do not control and are not responsible for the privacy practices of those organizations. This Privacy Statement does not apply to personal data we process as a service provider or data processor on behalf of our enterprise customers. If you are a consumer end-user of one of those organizations, you should read that organization’s privacy statement and direct any privacy inquiries to that organization.

What personal data do we collect?
We collect information about you in various ways when you visit your website or use our products, including personal data you provide directly, information collected automatically, and third-party data sources.

When you are asked to provide personal data, you may decline. But if you choose not to provide personal data that is necessary for certain products or features, those products or features may not be available or function correctly.

Personal data you provide us directly
We may collect personal data you provide to us.  Please refer to the section specific to the particular product or service for more details on which of the following personal data is collected by each product. For example, we may collect:

  • Name and contact information. We collect name and contact details such as email address, postal address, and phone number
  • User account information. We collect user name or account number in combination with a password, security or access code that allows access to your account.
  • Payment information. If you purchase a product or service from us, we may also collect credit card numbers, financial account information, and other payment details.
  • Vehicle information. If you make any parking reservations using our services, we may collect the license plate number, and make and model of your vehicle.
  • Content and files. We collect the photos, documents, or other files you upload to our products or services; and if you send us email messages or other communications, we collect and retain those communications.

Personal data collected automatically
As further described in our Cookie Policy, when you use our products and services, some information is collected automatically. For example:

  • Identifiers and device information. When you use our services, we may automatically log your device’s operating system, Internet Protocol (IP) address, browser type and language, device ID, and device type.
  • Geolocation data. Depending on your device and app settings, we may collect geolocation data when you use our apps or online services.
  • Usage data. We collect information about your activity on our websites, including but not limited to, usage data, access time, links accessed, search terms and queries, and pages and content viewed; and the website you visited before our site or referring URL.
  • Telemetry data. We also collect telemetry and diagnostic data about how our products are working and information about error reports, crashes, and bugs.

Information we create or generate
We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your general geographic location (such as city, state, and country) based on your IP address.

Personal data collected from third-party sources
We also obtain personal data from third parties. We protect personal data obtained from third parties according to the practices described in this Statement, plus any additional restrictions imposed by the source of the information. These third-party sources include:

  • Data Brokers. Data brokers and aggregators from which we obtain data to supplement the data we collect. For example, this includes data suppliers from which we purchase data to supplement the data we collect and traffic data sources that provide us with information about vehicles and traffic on roadways, including information about a data subject’s GPS location related to traffic incidents, traffic status, speed, or routing information relevant to geographical locations of interest;
  • Our Partners. Applications and services, such as social networks, that make users’ information available to others;
  • Service providers. Third parties that collect or provide data in connection with work they do on our behalf. For example, service providers that help us determine your device’s location based on its IP address to customize certain products to your location;
  • Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities; and
  • Publicly-available sources, such as open government databases or other data in the public domain.

Cookies and similar technologies
Our website and products may use cookies and similar technologies that may collect, use, and share personal data.  Please review our Cookie Policy for information about we use cookies and similar technologies as part of our products and services.

How we use your personal data
We use your personal data for purposes described in this Privacy Statement or otherwise disclosed to you. For example, we use each of the categories of personal data we collect for the following purposes:

Purposes of Use Categories of Personal Data
Product and service delivery. To provide and deliver our services, including troubleshooting, improving, and personalizing those services. Name and contact information, user account information, payment information, content and files, identifiers and device information, geolocation data, usage data, telemetry data, and inferences.

 
Business operations. To operate our business, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations. Name and contact information, user account information, payment information, content and files, identifiers and device information, geolocation data, usage data, telemetry data, and inferences.

 
Product improvement, development, and research. To develop new services or features, conduct research, get a better understanding of how our products are used by our customers, and monitor and analyze trends, usage, and activities in connection with our products. Content and files, identifiers and device information, geolocation data, usage data, telemetry data, and inferences.

 
Personalization. To understand your preferences to enhance your experience and enjoyment using our services. User account information, content and files, identifiers and device information, geolocation data, usage data, telemetry data, and inferences.

 
Customer support. To provide customer support and respond to your questions. Name and contact information, user account information, payment information, content and files, identifiers and device information, geolocation data, usage data, telemetry data, and inferences.

 
Responding to your requests. To provide the information you request, such as white papers, studies, or other documents. Name and contact information, user account information, and content and files.
Communications. To send you information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. Name and contact information, user account information, payment information, identifiers and device information, geolocation data, usage data, inferences

 
Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners (see the “Choice and control of your personal data” section of this Statement for information about how to change your preferences for promotional communications). Name and contact information, user account information content and files, identifiers and device information, geolocation data, usage data, and inferences.

 
Advertising. To display advertising to you (see the “Cookies and similar technologies” section of this Statement for information about personalized advertising and your advertising choices). Identifiers and device information, geolocation data, usage data, and inferences.

 

 

In carrying out these purposes, we may combine data we collect from different sources.

Storage and location of your personal data
Your personal data may be stored and process in your country or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Currently, we primarily use data centers located in the United States.  INRIX leverages cloud storage to store the data using a mixture of Amazon Web Services and on-premises cloud systems. The storage location was chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this Statement is processed according to the provisions of this Statement and applicable law wherever the data is located.

INRIX complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  INRIX has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF, and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  INRIX has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this Privacy Statement and the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF Principles, or the Swiss-U.S. DPF Principles, those Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit  https://www.dataprivacyframework.gov/.  INRIX and its controlled U.S. subsidiaries (INRIX International Sales, Inc., OpenCar, Inc., and ParkMe, Inc.) also adhere to the Data Privacy Framework Principles.

The Federal Trade Commission has jurisdiction over INRIX’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). If third-party agents process personal data on our behalf in a manner inconsistent with the Data Privacy Framework Principles, we remain liable unless we prove we are not responsible for the event giving rise to any damages.  In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, INRIX commits to resolve DPF Principles-related complaints about our collection and use of your personal information.  EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact us at privacy@inrix.com or at INRIX, Inc. 10210 NE Points Drive, Suite 400 Kirkland, WA 98033 with attention to Data Protection Officer.  Additionally, in compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, INRIX commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to The International Centre for Dispute Resolution-American Arbitration Association (ICDR-AAA), an alternative dispute resolution provider based in the United States.  If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html  for more information or to file a complaint.  The services of the American Arbitration Association are provided at no cost to you.  Finally, under limited circumstances and after other available dispute resolution mechanisms have been exhausted, binding arbitration is available to address certain residual complaints under the Data Privacy Framework not resolved by other means. Please review Annex 1 of the E.U-U.S. DPF for more information on binding arbitration at https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2.

Disclosure of your personal data
We disclose personal data with your consent or as necessary to complete your transactions or provide the products you have requested or authorized.

We may also share your personal data with our vendors who host and store our data and perform services on our behalf.  We also use vendors to provide us with user analytics so we can understand how our customers use our products.  When we work with our vendors, we require them by contract to only use or disclose the personal data they process on our behalf as appropriate to perform certain services on our behalf or comply with legal requirements.

In addition, we may also disclose each of the categories of personal data described in this Privacy Statement for the following business purposes:

  • Compliance with laws and law enforcement and security, safety and protecting rights. We will share your personal data if we, in our good faith judgment, believe it is necessary to: (i) investigate and defend ourselves against any third-party claims or allegations; (ii) comply with laws and valid legal process (including valid subpoenas, court orders, or government, law enforcement or national security requests); (iii) take precautions against liability and protect the property, rights, and safety of INRIX, our customers, or others as required or permitted by law; (iv) enforce our Terms of Use or other agreements; (v) prevent or stop activity we believe to be illegal, fraudulent, abusive, unethical or legally actionable; and (vi) detect, prevent, or otherwise address fraud, the security or integrity of our website or equipment used to make the website available, or any other technical issues.
  • Business transfers. If INRIX is involved in a merger, acquisition, divestiture, reorganization, sale of all or a portion of our assets, or bankruptcy, your personal data may be disclosed and otherwise transferred to an acquirer, successor or assignee. We may also share the personal data with our affiliates INRIX UK Limited and INRIX Europe GmbH.
  • Aggregated/de-identified disclosures. We may make certain aggregated or otherwise non-personal data available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the website and our products. To the extent we disclose aggregated or de-identified information to third parties, we do so in accordance with applicable law.
  • Financial services & payment processing. When you provide payment data, for example to make a purchase, our service provides may disclose payment and transactional data to banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, analytics, or other related financial services.

Analytics and advertising companies acting on our behalf as our service providers, also collect personal data through our website and our products including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on and associated with that data, as described in our Cookie Policy. For example, we use Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners.  Please note that some of our services also include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal data to any of those third parties, or allow us to share personal data with them, that data is governed by their privacy statements.

Security of your personal data
Although no security measures are 100% foolproof, INRIX implements reasonable and appropriate technical and organizational measures designed to secure your personal data against unauthorized or unlawful access, disclosure, alteration, loss, or destruction by employing a broad variety of security mechanisms.  Our strategy relies on the intelligent application of techniques and technologies that exist today and strikes a balance between protection capabilities, efficiency and cost, performance and operational considerations.

For example, we use security measures such as hashing of IDs, encryption, and multi-factor identification.  For information stored on premises controls are implemented in an effort to restrict access.  Our cloud vendors include AWS and Microsoft Azure. As INRIX uses AWS hosting and deploys production environments using AWS, we heavily leverage AWS security features, including network level, application, and OS infrastructure security controls.

How long is your personal data retained?
We retain personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

Additionally, different products may have different retention periods for your personal data.  Please refer to the section specific to each INRIX product for more information.

Choice and control of personal data
We provide a variety of ways for you to control the personal data we hold about you, including choices about how we use that data. In some jurisdictions, these controls and choices may be enforceable as rights under applicable law.  When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party.  You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

General Requests
If you have an account, you may view and update certain personal data we have about you by logging into your account. There are certain personal data that are optional, so you do not have to provide such information.  See information about the specific INRIX products below for more details.

Access, Portability, Correction, and Deletion
If you cannot access, copy, download, correct or delete certain personal data we collect via the links above or directly through the INRIX products you use, you can always contact us as described at the bottom of this Privacy Statement. However, to the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable, excessive, or prohibited by law, could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates.

Email Preferences
Our promotional emails tell you how to “opt-out” of receiving further promotional emails. If you opt out, we may still send you mandatory service (non-promotional) emails. Non-promotional emails include emails about your accounts and our business dealings with you, and as allowed by applicable law, requests for your participation in surveys. You may also contact using the information below at any time to let us know that you no longer wish to receive further promotional emails.

Cookies and Tracking
Many web browsers accept cookies by default. If you prefer, you can usually change your browser’s settings to reject and/or to remove many cookies.  Please review the Cookie Policy for more information on how to manage cookies and similar technologies.

Advertising and Website Analytics
Our third-party analytics and advertising partners typically provide options to opt-out of certain information collection or use. See the Cookie Policy for more details.

Changes to this Privacy Statement
We will update this Privacy Statement when necessary to reflect changes in our products or services, how we process personal data, or the applicable law. When we post changes to the Privacy Statement, we will change the “Last Updated” date at the top of the Statement.  If we make material changes to the Statement, we will provide notice or obtain consent regarding such changes as may be required by law.

Contact us
If you have a privacy concern, complaint, or a question for us, please contact us at privacy@inrix.com or at INRIX, Inc. 10210 NE Points Drive, Suite 400 Kirkland, WA 98033 with attention to Data Protection Officer.

California residents – disclosures, your rights, and contacting us
This section of the Privacy Statement applies to individuals who are California residents, including visitors and individuals domiciled in California who are outside the state for temporary purposes.

Personal Information We Collect
Below are the categories and specific pieces of personal information we collect.

  • Identifiers such as first and last name, email addresses, unique personal identifiers (e.g., IP address, device operating system, device type, device model, and cellular strength), account name, home and business addresses, and telephone numbers, personal vehicle information, such as license plate number, and make and model of your vehicle.
  • Categories of information described in subdivision (e) of Section 1798.80 of the California Civil Code such as credit card or debit card numbers, name, signature.
  • Commercial information such as products or services purchased, obtained, or considered, or other purchase and transaction history.
  • Internet or other electronic network activity information such as search terms and queries while using our product or service, favorites added by you, and information about your use of our products or services such as duration of use, error logs, crash reports, and cell phone battery usage information;
  • Geo-location information such as your GPS location; and
  • Professional or employment-related information such as your company name, role, and title.  
  • Inferences drawn from the categories of personal information listed above.  For example, we may use your IP address to infer your general location.
  • Sensitive personal Information such as account credentials including email address and password; precise geolocation data, meaning data derived from a device and that is used to locate you within a circle with a radius of 1,850 feet or less.

Please refer to the above section titled, “What personal data do we collect?” for information about the categories of sources from which the personal information is collected.

Please refer to the above section titled, “Third parties and disclosing your personal data” for information about the categories of third parties with whom we share personal information.

Purposes for which Personal Information is Used
INRIX collects, uses, retains, and discloses personal information for the business and commercial purposes as described in the above section titled, “How we use your personal data.”

Your Rights
If you are a California resident and the processing of personal information about you is subject to the CCPA, you have certain rights with respect to that information. This section explains your rights and how to exercise them.

Notice at Collection
At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this statement by clicking on the above links.

Right to Know
You have the right to request that we disclose the following:

  • The categories and specific pieces of information collected about you;
  • The categories of sources from which we collect personal information;
  • The purposes for collecting, using, or disclosing for a business purpose, or selling or sharing personal information;
  • The categories of third parties with which we disclose such personal information
  • The categories of personal information we have disclosed about you for a business purpose. Because CCPA defines “business purpose” broadly, in the past 12 months we have disclosed for a business purpose data from each of the categories of personal information we maintain as described in this Privacy Statement.
  • The categories of personal information we have sold about you (if any), for each category of third parties to which the personal information was sold.

You may make the above described “right to know” request by contacting us as described later in this section.

Right to Request Correction or Deletion
You have the right to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to certain exceptions. You may make a deletion request by contacting us as described later in this section.

Right to Opt-Out/”Do not Sell or Share My Personal Information”
You have the right at any time to opt-out from “sales” or “sharing” of your personal information. You may contact us to make an opt-out request.  Note that we do not “sell” or “share” personal information as defined by the CCPA and have not done so in the past 12 months. We also do not knowingly sell or share the personal information of minors under 16 years of age.

Right to Limit Use and Disclosure of Sensitive Personal Information
You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. Note that we do not use sensitive personal information for any such additional purposes.

Right Not to be Discriminated Against for Exercising Your Rights
You have a right to not be discriminated against for exercising these rights set out in the CCPA.

Authorized Agents
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. In making your request, please provide sufficient information for us to verify that you are either the individual the personal information pertains to or an authorized representative.  Please also describe your request with sufficient detail to allow us to understand and respond to it.

Privacy Rights Under Other U.S. State Laws
If you are a U.S. resident, you may have certain rights with respect to your personal data under applicable state privacy laws. Such rights may include (based on your state’s privacy law):

  • Right to confirm we are processing personal data about you and request access to such personal information
  • Right to correct inaccurate information
  • Right to delete personal data provided by or obtained about you
  • Right to obtain a copy of personal data provided by you in a portable (and to the extent technically feasible) format
  • To opt out of the processing of the personal data for purposes of (i) targeted advertising, (ii) the sale of personal information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer, in each case as further detailed by the underlying U.S. state law as further described in our Cookie Policy
  • Right to appeal a decision we make with respect to your privacy rights

How to Exercise Your CCPA and other U.S. State Privacy Rights
If you wish to exercise any of the rights described above, you may submit your request using the following methods:

  • Emailing us at privacy@inrix.com
  • Writing to us at INRIX, Inc. 10210 NE Points Drive, Suite 400 Kirkland, WA 98033 with attention to Data Protection Officer.

EU, UK, and SWISS residents–your rights and contacting us
If the processing of personal data about you is subject to the data protection laws in the European Union, United Kingdom, or Switzerland, you may have certain rights with respect to your personal data:

  • If the processing of personal data is based on your consent, you can withdraw consent to future processing of your personal data;
  • Request access to, and rectification or erasure of, your personal data;
  • You can object to, or obtain objection or suspension of the processing of your personal data under certain circumstances;
  • If any automated processing of personal data is based on your consent or a contract with you, you have the right to transfer or receive a copy of your personal data in a usable and portable format; and
  • For residents of France, you can send us specific instructions regarding the use of your data after your death.

For EU, UK, and Swiss residents, you have the right to complain to a relevant supervisory authority, but we encourage you to first contact us with any questions or concerns.  To make any such requests, please contact us at privacy@inrix.com or at INRIX, Inc. 10210 NE Points Drive, Suite 400 Kirkland, WA 98033 with attention to Data Protection Officer.

Our data protection representative for the European Union, United Kingdom, and Switzerland is INRIX UK Limited, with the following contact information:

INRIX UK Limited
Station House, Stamford New Road
Altrincham, Cheshire, WA14 1EP
United Kingdom

INRIX Controllers

  • INRIX, Inc.
  • INRIX International Sales, Inc.
  • OpenCar, Inc.
  • ParkMe, Inc.
  • INRIX UK Limited
  • INRIX Media Limited
  • INRIX Europe GmbH

Further information
For more information about the data collection practices for specific INRIX products, please click on the product links below.

Traffic
Why we collect your personal data and how it is collected
Our Traffic products include Speed, Routing, Incidents, Traffic Cameras, Dangerous Slowdowns, Drive Time, and Driver Services. We collect your personal data (including a customer and vendor ID) to set up an account for you to access our products and for you to make specific API (application programming interface) requests.  Your personal data is collected when you sign up for these products, and may also be collected when you make a specific API request by providing a geographical location of interest. Finally, our Traffic products incorporate various types of data from many third-party and public sources, including GPS location data.  We may also receive your personal data from our suppliers. Your personal data is also automatically collected in the background as described in this Statement. We may use this personal data for other purposes as described in this Statement.

What personal data do we collect?
For our Traffic products, the types of personal data we collect include:

  • Name
  • Email address
  • Phone number

How long is personal data stored?
Your name, email address, and phone number are deleted if your account is inactive for more than two years.  Your queries and requests are stored for 90 days.

INRIX IQ
Why we collect your personal data and how it is collected
INRIX IQ is a Software-as-a-Service (SaaS) platform that includes modules such as Roadway Analytics, Trip Trends, Road Rules, Visits, Data Showcase, Location Analytics, Safety View, Developer Console, Curb Analytics, and Signal Analytics.  We collect your personal data to set up your account to access and use the products and to contact you.  We may also collect your personal data to personalize the service for you, and to develop a better understanding of how our customers use the product so we can improve it. Finally, we collect your personal data to send you information and news about our products.

Your personal data is collected when you create an account for INRIX IQ, and when you provide it to us when you manage your user preferences in your account.   Your personal data is also automatically collected in the background as described in this Statement when you use this product. We may use this personal data for other purposes as described in this Statement.

What personal data do we collect?
For our INRIX IQ product, the types of personal data we collect include:

  • Name
  • Email address and username
  • Password
  • Address and phone number
  • Country and region
  • Your search terms and queries, which may include location information
  • Your user preferences and application configuration settings, which may include location information
  • IP address and referring URL
  • Device’s operating system, browser type and language
  • Usage information such as links accessed and pages and content viewed
  • Telemetry and diagnostic data including error reports, crashes, and bugs

How long is personal data stored?
Your account profile information is deleted if your account is inactive for more than two years.

Trip Analytics
Why we collect your personal data and how it is collected
Our Trip Analytics products include Trips Reports, Trip Analytics, Trips API, Trips Plus, and Trip Paths.  We collect your personal data to fulfill your request when you use Trips Analytics, and to correspond with you and provide customer service.  Your personal data is collected when you make a request for traffic information.  Information is sent to you via your email address.  Finally, Trips Analytics is powered by GPS location data and other personal data from many third-party sources.  We may use this personal data for other purposes as described in this Statement.

What personal data do we collect?
We collect your name and email address and if needed, phone number and business address.

How long is personal data stored?
Your profile information is deleted if your account is inactive for more than two years.

Volume Profile
Why we collect your personal data and how it is collected
We collect your personal data to fulfill your request when you use Volume Profile, and to correspond with you and provide customer service.  Your personal data is collected when you make a request for volume and population movement information.  Volume Profile is powered by GPS location data and other personal data from many third-party sources.  We may use this personal data for other purposes as described in this Statement.

What personal data do we collect?

  • Name
  • Email address
  • Phone number

How long is personal data stored?
Your profile information is deleted if your account is inactive for more than two years.

Parking Products
Why we collect your personal data and how it is collected
Our parking products include On-Street Parking, Off-Street Parking, and the ParkMe mobile application and website.  These products provide information about real time and occupancy information, rates, hours of operations, and restrictions for parking lots and on-street parking.

We collect your personal data for the following reasons:

  • To set up an account for you;
  • To provide you with the off-street parking, on-street parking, and parking transaction services you request;
  • To store your login information;
  • To help us look into any payment or chargeback issues you may have when you reserve or pay for parking
  • To improve the product by learning when, where, and how our customers use the product

Your personal data is collected when you create an account for the app, when you use the app, and when you provide the information to us to personalize your use of the app.  Your personal data is also automatically collected in the background as described in this Statement, although you may use your mobile phone settings to override this feature.

We may use this personal data for other purposes as described in this Statement.

What personal data do we collect or store?
We collect the following types of personal data:

  • Name, email address, username, password
  • Postal and billing address if you provide the information to us when you reserve parking
  • GPS location information
  • License plate number and vehicle information (such as the make and model of your vehicle) when you provide such information to reserve parking

Third-party vendors
When you reserve a parking spot, our vendor Stripe collects your credit card information.  Please refer to their Privacy Policy for more information.

How long is personal data stored?
Your personal data related your parking transactions is stored for seven years from date of transaction.  Your account profile information deleted three years after you have not used your account (i.e. your account becomes inactive).