HELP-Alerts

INRIX HELP Alerts

FEMA Wireless Emergency Alerting Service that Establishes Two-Way Communication between Drivers Ensnared in Major Traffic Backups and Local Agencies that can Help

Save Lives with HELP Alerts

Easing anxiety during severe traffic events by communicating directly with the public

In transportation emergencies like severe weather, major accidents, or unexpected road closures, travelers and agencies often feel stranded without reliable communication. HELP Alerts bridges this gap, offering a lifeline when it's needed most.

This innovative system enables direct two-way communication with travelers during roadway closures or other emergencies. Through a simple dashboard, agencies can instantly activate a dynamic website, text messaging, and phone system to keep motorists informed.

Built on Information Logistics' award-winning incident response platform, HELP Alerts integrates seamlessly with FEMA’s Wireless Emergency Alerts and is recognized as a trusted alert origination software. Its standout feature is unparalleled reach—it connects with any cell phone user, far surpassing traditional 511 services or navigation systems, ensuring critical information gets to more motorists.

Designed specifically for transportation crises, HELP Alerts has proven essential for managing flash floods, hazardous spills, and prolonged road closures. By keeping travelers informed and safe, it enhances security and support during even the most unpredictable incidents.

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How HELP Alerts Works

HELP Alerts leverages the power of Wireless Emergency Alerts (WEA) — the same technology as Amber alerts — to disseminate real-time notifications to motorists. These alerts are immediate and reach all mobile devices in the targeted area(s) without any need for app installations or opting in. This ensures that crucial information is disseminated widely and efficiently.

The system uses geo-targeting capabilities to deliver alerts within predefined geofences, offering a targeted reach. This ensures only relevant motorists — either within or approaching the hazard area — are notified.

There are two types of alerts available:

• Approach Alerts: As vehicles enter predefined geofences near the hazard, they are warned to avoid the area.

• Zone Alerts: A WEA is sent to all motorists already within the impacted area, ensuring they are aware of the situation. This WEA includes a URL, enabling motorists to opt-in for bidirectional communication and ongoing updates.

Additionally, HELP can provide an optional channel of two-way live communication between agencies and affected motorists. This facilitates a real-time exchange of information, enhancing situational awareness and emergency response.

The platform provides real time detailed information, aiding in emergency response and reducing non-emergency 911 calls.
• Number of vehicles impacted
• Number of people trapped in vehicles
• Ground-level scene assessment
• Exact location information of impacted motorists

On-Demand HELP Alerts Webinar

HELP Alerts Lessons Learned: Leveraging Communication during Transportation Emergencies

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HELP-Alert-Agencies

Emergency Alert System: Benefits for Agencies

  • No app or additional software is needed for an agency or state EMA
  • A more thorough and detailed situational awareness for the transportation agency — know exactly where motorists are being impacted
  • Improved coordination between DOTs and EMAs
  • Information on types of vehicles and passengers involved in the event
  • First-hand information from travelers impacted by the emergency
  • A transformative TSMO solution requiring minimal staff interactions
  • Cost-effective, unlimited use license
  • FEMA has authorized the HELP platform for integration with WEA
  • Agencies are provided a data-rich summary report following each incident
HELP-Alerts-Traveler

Emergency Alert System: Benefits for Travelers

  • Reduces uncertainty for any motorists stuck in traffic after a transportation emergency
  • A reliable, accurate and easily obtainable source of information and safety instructions
  • No mobile app required
  • Official updates and latest relevant information delivered in real-time
  • Peace of mind knowing that agencies are aware of your location and are available for communication
  • Personal identifying data is made anonymous immediately following the resolution of the event


Many People’s Lives are at Risk in Extreme Roadway Situations. Agencies Need the Best Data and Emergency Alert Systems Available to Mitigate Losses.




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HELP Alerts uses industry-leading data from INRIX Traffic and is built on Information Logistics’ award-winning platform to notify affected travelers and establish direct two-way communications during high-impact roadway closures. Ease traveler anxiety during severe traffic events with our emergency alert system!