At INRIX, empowering our customers doesn’t stop at delivering data and products—it extends to ensuring they can use those solutions to drive real-world outcomes.
Leading that mission is a dedicated Onboarding & Training Manager, working hand-in-hand with the broader Customer Success Team. Since 2020, this focus has been on partnering closely with customers to ensure adoption and success. This year, the emphasis has been entirely on onboarding and training, helping organizations and cities adopt, scale, and succeed with INRIX tools and insights.
Popular Topics: Where Customers Lean In
Among the INRIX solutions, INRIX Signal Analytics and INRIX Roadway Analytics are the most popular. On the data side, customers are especially drawn to INRIX Trip Analytics and INRIX real-time APIs, which fuel everything from planning and modeling to live operational decision-making.
Defining Success: Is More Than Time-to-Productivity
At INRIX we measure success by the outcomes that our customers achieve. Initial training is followed by regular office hours where users can ask questions and dive deeper. Behind the scenes, we monitor usage metrics to track adoption and engagement. For SaaS products, we look at average time in-platform and monthly active users. But often, customer-defined goals—like reducing congestion or cutting delays at traffic signals are the true benchmarks of success.
The Onboarding & Training Process
Tailored Training: From One-on-One to Large Groups
Onboarding isn’t just about learning how to use software—it’s about helping customers achieve their outcomes. That’s why training sessions vary based on customer size, licensed product, market vertical, and agreement type, ranging from one-on-one walkthroughs to workshops with 50+ participants. Each engagement is designed to meet customers where they are and guide them forward. Since every user engages with INRIX products differently, we tailor onboarding to roles and industries. For example, planners may leverage Trips data to update travel demand models, while enterprise customers may use that same data to evaluate new store locations. Aligning use cases with each audience ensures training resonates and delivers immediate value.
Designing training sessions is never a one-size-fits-all effort. We collaborate with Account Executives and Customer Success Managers to understand customer goals and use usage insights to shape content. We also work with Sales, Product, and Support teams as part of a broader strategy to continuously improve both external and internal training materials. These insights help us highlight valuable features, address inconsistent adoption, and tailor sessions to each audience’s level of familiarity to ensure relevance and impact.
The pace of adoption varies. Some solutions are intuitive and provide instant insights, while others require more time to master. To ensure every customer can move forward confidently, we combine live training with on-demand resources available through our support pages. This blended approach gives users the flexibility to learn at their own pace while still receiving guided support when needed.
Ultimately, effectiveness comes from making training engaging and practical. We bring products to life through real-world scenarios—such as before-and-after studies that demonstrate the measurable impact of INRIX —and encourage customers to apply concepts in their own context. Follow-up sessions often evolve into hands-on workshops where users lead the session. By diving into the software with familiar projects, customers can see immediate relevance and impact. Beyond live sessions, self-serve resources on the IQ Support pages and the Talk with the Experts webinar series provide ongoing learning opportunities and peer-to-peer knowledge sharing.
Delivering Lasting Value
What sets INRIX apart is the strength and coordination of our team. From the very first interaction during pre-sales, INRIX focuses on creating a seamless experience that carries through to contract signing and into onboarding and training. Our approach isn’t just about delivering a product; it’s about building a relationship. Once onboarding is complete, we ensure a smooth transition to our Customer Success Manager, who continues to support and guide the customer. This end-to-end continuity and care are what makes our approach stand out in the industry.
Onboarding and training at INRIX aren’t one-time events—they’re stepping stones to long-term adoption and success. By blending live sessions, office hours, usage insights, and self-serve content, we empower our customers to not just learn but thrive. At the heart of it all is a simple goal: ensuring every customer achieves their version of success with INRIX.