As a taxi and ride-hailing dispatch platform based in New Jersey, Limosys must stay ahead of its competitors.
To achieve this, Limosys partnered with INRIX to find a better way to route its drivers and improve driver experience. Serving one of the busiest metropolitan areas in the U.S., Limosys faced a critical challenge: accessing real-time traffic intelligence.
The Challenge:
Limosys needed accurate, real-time traffic insights to improve estimated time of arrival (ETA) accuracy, driver routing, and service reliability within its mobile taxi dispatch app. Before partnering with INRIX, routing decisions were made using generalized or delayed traffic data. This resulted in inefficient dispatching, inaccurate ETAs, and dissatisfied customers. Inefficient routing during congestion or unreported incidents often caused delays and driver frustration, particularly during peak travel hours in urban areas like New York City. When Limosys first launched their app, the goal was to have positive engagement from the drivers. However, the lack of real-time traffic data led to poor routing, causing drivers to abandon the app and creating a negative experience. Now, with real-time traffic data integrated, drivers benefit from better routing, and the overall user experience has significantly improved.
The Solution
By integrating INRIX Traffic Flow Data and INRIX Incidents API into its mobile platform, Limosys now offers real-time routing that adapts to changing road conditions, boosting reliability for riders and improving efficiency for dispatchers and drivers. The INRIX team worked directly with Limosys engineers to embed real-time traffic flow and incident data into their existing routing logic. With a four-week integration timeline, the API was implemented seamlessly, enabling fast and scalable deployment.
Key Benefits of Integrating with INRIX:
Since adopting INRIX solutions, Limosys has seen transformative results:
- More accurate estimated time of arrivals for riders
- Smarter routing decisions which reduced congestion-related delays
- Reduced driver frustration and idle time
- Higher app reliability and rider satisfaction
In the fast-paced world of urban transportation, staying ahead means making smarter, faster, and more informed decisions. By partnering with INRIX and embedding real-time traffic flow and incident data directly into its dispatch platform, Limosys has transformed the driver and rider experience; boosting ETA accuracy, minimizing delays, and reducing frustration for both drivers and passengers.
In one of the busiest and most complex traffic environments in the U.S., Limosys is now positioned to offer a more reliable, responsive, and efficient ride-hailing experience. As demand for intelligent mobility continues to grow, real-time data partnerships like this will continue to shape the future of transportation.